Refund policy

Step 1 – Raise a return/replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).
Please raise a request by sending an email with order and contact details at hello@smiqo.com.
In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
Step 2 – Give us 2-3 working days to review your return request.
Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges in your Bank account.
Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.

Q: Under what conditions can I return/ replace my product?
A: Wrong product delivered
Expired product delivered
Damaged product delivered – Physical damage/tampered product or packaging
Incomplete order
Missing products.

Please Note: An unboxing video is mandatory to claim shortage or damage in transit. Our consumable products like toothpastes once opened cannot be returned due to personal hygiene challenges.

Q: Under what conditions return/ replacement requests will not be accepted?
A: Opened/used/altered products.
Original packaging (mono cartons, labels, etc.) missing.
The return/replacement request is generated after 7 days from the date of delivery.
The damaged/ missing product is reported after 2 days from the date of delivery.

Q: Can I cancel my order?
A: Please send us an email at hello@smiqo.com regarding order cancellation, we will guide you through the process.
**MYSTIKVINE reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.